Technical Live Chat

Live chat enables registered users with an active service contract to chat directly with technical experts. or create an account to use this feature.

Registered Software is your first stop for reviewing and managing your software activations. Once you , you can submit software support cases and view your software status. Also, registering software linked to your instruments provides software support to all users of a registered instrument.

For full support and access to your personalized information, please .

After logging in you can:

  • Submit support cases
  • View information about your support cases
  • Access online training and course history
  • Manage your instruments
  • Easily access your saved Knowledge Base articles
  • Participate in the SCIEX Community
  • Receive SCIEX notifications
  • Save and update profile information